Last updated: November 2026.

1. INTRODUCTION
At ALPINAZ, we take the protection of your personal data seriously. This Privacy Policy explains how Confiserie Alpinaz Sàrl collects, uses, stores and protects personal data when you visit our website, contact us or interact with our brand and services. We process personal data in accordance with applicable data protection legislation, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).For the purposes of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person.

2. DATA CONTROLLER AND CONTACT DETAILS
The data controller responsible for the processing of personal data described in this Privacy Policy is: Confiserie Alpinaz Sàrl, Sous le Montillat 46, 2953 Fregiécourt, Switzerland. Email: [contact email address. Website: www.confiserie-alpinaz.ch. For any questions concerning the processing of your personal data or to exercise your data protection rights, please contact us using the details above.

3. COLLECTION AND PROCESSING OF PERSONAL DATA
We may collect and process personal data in the following circumstances:

3.1 Visiting our website
When you access our website, certain technical information may automatically be collected by our servers or hosting provider.
This information may include:

• IP address;

• Date and time of access;

• Browser type and version;

• Operating system and device information;

• Language preferences;

• Pages visited and browsing activity;

• Referring website or source;

• Data transferred and technical connection information.

This information is used to ensure the proper functioning, security and performance of our website and to improve the user experience.

3.2 Contacting us
When you contact us through our website, by email or by telephone, we may collect personal information such as:

• First and last name;

• Email address;

• Telephone number;

• Postal address, where applicable;

• Any information voluntarily provided in your message.

We use this information exclusively to respond to your enquiries, provide requested information, handle complaints or manage our business relationship with you.

3.3 Business and commercial relationships
If you interact with ALPINAZ as a customer, supplier, distributor, business partner or other commercial contact, we may process information necessary to establish and manage our business relationship.
This may include contact details, company information, correspondence, contractual information and, where relevant, invoicing and payment information.

3.4 Marketing communications
If you voluntarily subscribe to our newsletter or other marketing communications, we may use your email address and other relevant information to send you news, product information, brand updates and promotional communications.

You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.

4. PURPOSES AND LEGAL BASIS OF PROCESSING
We process personal data for the following purposes:

• To operate, maintain and improve our website;

• To respond to enquiries and requests;

• To manage customer, supplier and business relationships;

• To provide information about our products and services;

• To send marketing communications where permitted;

• To ensure website security and prevent fraudulent or unauthorised activity;

• To comply with applicable legal and regulatory obligations.
   

Depending on the circumstances, processing is based on your consent, the performance of a contract or pre-contractual measures, our legitimate business interests, or compliance with legal obligations.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to ensure its proper functioning, improve navigation and analyse website traffic.

Cookies are small text files stored on your device when you visit a website.
Depending on their purpose, cookies may be used to:

• Enable essential website functionality;

• Remember language and browsing preferences;

• Improve website performance;

• Analyse website traffic and visitor behaviour;

• Support marketing and advertising activities, where applicable.
   

You may manage your cookie preferences through the cookie settings available on our website, where provided, or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of the website.

6. SHARING OF PERSONAL DATA
We do not sell your personal data to third parties.
However, we may share personal data with trusted third parties where necessary for the operation of our business and website.

These may include:

• Website hosting and technical service providers;

• IT and website maintenance providers;

• Email and communication service providers;

• Marketing and analytics service providers, where applicable;

• Professional advisers, including legal and accounting advisers;

• Public authorities where required by law.
   

Such service providers may only process personal data within the scope of their assigned services and subject to appropriate contractual and legal safeguards.

7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside Switzerland or the European Economic Area.
Where personal data is transferred internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection legislation.

Depending on the destination country, these measures may include an adequacy decision, recognised contractual safeguards or other legally permitted transfer mechanisms.

8. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, contractual and regulatory obligations.

When personal data is no longer required, it will be deleted or anonymised in accordance with applicable legislation.

9. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures are regularly reviewed and adapted where necessary to reflect technological developments and applicable security standards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites and social media platforms, including Instagram, Facebook, LinkedIn and other services.

When you visit or interact with these external platforms, their respective privacy policies and terms of service apply.

We have no control over the collection or processing of personal data by these third parties and encourage you to review their privacy policies.

11. YOUR DATA PROTECTION RIGHTS
Subject to applicable legislation, you may have the following rights:

• The right to request access to your personal data;

• The right to request the correction of inaccurate or incomplete data;

• The right to request the deletion of personal data where legally permitted;

• The right to request restrictions on certain processing activities;

• The right to object to certain forms of processing;

• The right to withdraw consent where processing is based on consent;

• The right to request data portability where applicable.
   

To exercise any of these rights, please contact us using the contact details provided in Section 2.
We may request reasonable proof of identity before responding to certain requests.

You also have the right to lodge a complaint with the competent data protection authority.
In Switzerland, this authority is the Federal Data Protection and Information Commissioner (FDPIC):
https://www.edoeb.admin.ch/

12. CHILDREN'S PRIVACY
Our website and services are not specifically directed at children.
We do not knowingly collect personal data from children without appropriate authorisation where required by applicable law.

If you believe that a child has provided us with personal data without the necessary authorisation, please contact us so that we can take appropriate action.

13. AUTOMATED DECISION-MAKING
We do not currently use automated individual decision-making, including profiling, that produces legal effects or similarly significant effects on individuals.

14. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our business activities, website functionality or applicable legal requirements.

The latest version will always be published on our website, together with its date of last update.

15. CONTACT
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact: Confiserie Alpinaz Sàrl, Switzerland.
Email: [contact email address]
Website: https://www.confiserie-alpinaz.ch

We will be happy to assist you.